Refund/Exchange Policy

Customers can return products to Kanelian in their original condition within 7 days after receiving them. We are happy to offer exchanges or store credit for future purchases.

Please send the problematic product back via EMS. Returned products must be sent back within 7 days of receipt. Customers are responsible for shipping costs unless the return is due to an error on Kanelian’s part, such as incorrect items sent. In such cases, Kanelian will cover all shipping costs to send the correct items to you.

Returned products must be in the same condition as when received from Kanelian. Please pack them carefully to ensure they arrive back in their original, undamaged state.

To request a return or exchange, please contact us via:

Line: @kanelian
Please include your phone number and details of the product you wish to return or exchange. Once we receive your request, we will contact you to proceed with the next steps.

We do not accept returns/exchanges in the following cases:

Products not purchased from
Products damaged or damaged due to improper return packaging by the customer
Products not returned within 7 days after receipt
Free gifts or items from special conditional promotions
If you have any questions or concerns, please contact us through the channels mentioned above.